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At Navarino Services we like to focus on what we do best.

Our online Central Reservation System offers leading edge technology and is combined with expert support and service.

We like to think that a full hotel is a happy hotel: when your hotel's occupancy is well managed, you have happy customers, happy owners and happy employees. With Navarino Services you start seeing smiles everywhere!

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Latest News

Wednesday, October 07, 2015

Are hoteliers ready for post-rate parity era?

There has been a lot of talk in the press and discussion forums about the "fall” of rate parity in Europe and its implications.

Most of the new rules and proclamations in Europe thus far concern Most Favorite Nation (MFN) clauses in the hotel-OTA agreements. In the case of France, a new “rate parity” law was adopted in August, which directly affected the rate parity clauses in the hotel-OTA agreements in this country, and most probably will have Pan-European repercussions as well.

I believe one of the reason for the confusion about what exactly is happening and has happened in Europe is that the analysts and editors are mixing two completely separate issues: Most Favorite Nation (MFN) and Rate Parity.

Most Favorite Nation: this is historically the contractual requirement by Booking.com in Europe that a hotel cannot give a lower rate to another OTA. This MFN requirement does not exist here in the U.S. and Booking.com and Expedia both take advantage of various exclusive deals a hotel extends to them based on the property’s business needs. The 24-hour exclusive sales on Expedia fall into this category.

Rate Parity traditionally means maintaining the same publicly available rate for the same room/same stay across all public distribution channels. Rate Parity is not a new online policy specifically designed for the OTAs. It existed long before the "commercial internet" came into being and there was only one reason for its existence: it made revenue management and management of distribution channels much easier. All major hotel chains and smart hoteliers applied rate parity across all offline distribution channels: voice, walk-ins, GDS/brick-and-mortar travel agents, etc. With the advent of the online channel, this business policy was applied to the hotel website and the OTAs as well. Read More »

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Hotel Blog

Wednesday, September 30, 2015

Travel Agents Report Record Use of GDS, According to New TravelClick Study

Advertising on the GDS opens doors for hoteliers Read More »

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Booking Tips

Utilise stay restrictions (available for use at rate and room level) to your advantage.  E.g. Your promotional rate could be set up with a minimum stay of 3 nights during August for example, to increase revenue during busy months. Or you can close your cheapest rates during trade fairs so that only your highest rates are available.

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