A full Hotel is a Happy Hotel

Increase your bookings and
start seeing smiles everywhere

Increase your bookings and start seeing smiles everywhere

Booking Tips

Check the Failed Availability Report for reasons why people who have looked at your hotel have not made reservations. (This can be according to availability, minimum stay restrictions or room inventory for example.)


Compare your “Competitive Set”. Look at other hotels in your area. What offers do they have? Try to match or be competitive. If you provide us with names of other hotels nearby we can compare their GDS representation with yours.


Ensure that your GDS rates are in parity - if you are selling rates cheaper on public websites, this will significantly affect reservations through the Navarino GDS/IDS booking system, as clients will go elsewhere for the cheapest rate. Travel Agents rely on being able to source the best rates for their travellers, and if your hotel is found to be out of parity on GDS this will significantly damage their willingness to book your property on future occasions.


If you have lots of rate promotions and packages, use: Setup > Channels > Product Assignment to amend the sell order, so that your most current or cheapest rooms and rates are at the top, so that clients and agents see these first. Rooms and rates do not have to be sold on every channel and you can change the sell order for each channel.


Look at your Consortia Report - Assess whether agents booking you are attached to a particular Consortia, if this is the case then it could be worth considering joining the Consortia Rate Programme?


Utilise stay restrictions (available for use at rate and room level) to your advantage.  E.g. Your promotional rate could be set up with a minimum stay of 3 nights during August for example, to increase revenue during busy months. Or you can close your cheapest rates during trade fairs so that only your highest rates are available.


Negotiated Rates - are there any companies near your hotel whose clients or employees often need to stay at your hotel? If so it may be worth contacting them directly to set up a rate with them to guarantee monthly business.


Pay travel agents regularly - at least every month, or every 2 weeks. Sign up to the Travel Agent Commission Settlement scheme (TACS) to make this process easier – contact us for advice and assistance on: accounts@navarinoservices.com


Photographs - hotels with photographs on the GDS appear above those without, so make sure that we have up-to-date images of your property


Property Information Report - Ensure descriptions, policies and services etc. are up-to-date. Use detailed room & rate descriptions - these should tell agents & clients why your prices are different.


Use a basic rate structure - Rack, Corporate and Promotional. Always load your best prices, and use: Manage > Availability > Rate Override to edit your rates on an ad hoc basis.


Use “No Arrival” instead of closing-out. This will prevent guests from arriving on that day, but will allow longer stays that may stay through the day in question. Then the hotel can choose to out-book a client who will not be staying as long / creating as much revenue.


Use the Travel Agent Production Report - this can show you how much business each travel agent has given you over a selected period of time. You can also use this as a marketing tool, as the report contains each agent’s mailing address, telephone, fax and sometimes Email address so that you can send any promotions you have to them directly.


Make use of being able to customise cancellation and guarantee policies for each rate. E.g. For setting up advanced booking rates where no cancellations are allowed, and full deposit is taken.


Contact us to find out what we can do for your hotel
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Latest News

Monday, September 04, 2017

Navarino Services is delighted to inform you on our latest partnership with other industry professionals.

Together with STR Global, Octopus Revenue, Hoteltime Solutions and more we are hosting an informal event to discuss the latest statistics and trends in our industry. Read More »

Read our Latest News
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Hotel Blog

Thursday, May 18, 2017

The Upside Of Independents

A handful of hotel owner and operators with varying portions of their portfolios represented by independent properties convened for a panel during the recent ILES (Independent Lodging Executive Summit) in Las Vegas and assessed the current market for non-branded assets.

Held at the Hard Rock Las Vegas, the event was co-produced by Hotel Interactive® and blended BITAC®’s one-on-one meetings format with the more traditional ILES trade show experience. In a panel entitled “Managing To Increase Asset Value,” the executives weighed in on everything from financing to best practices among independents.  Read More »

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