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Grow occupancy and maximise revenue: get the best out of your reservation system

Hotel Case Studies

With satisfied customers all over the world Navarino Services specialise in GDS, Online Booking systems and RFP management.

Navarino Services™ work with clients across 19 countries. Read what our customers are saying about us.

Ashdale Hotels Jude Hudson

Development Manager

Ashdale Hotels
Capital Plaza Cornelia Badita

Reservation & Revenue Manager

Capital Plaza
FJB Hotels Rachel Selby

FJB Hotels
Four Pillars Hotels Chris Green

Group Marketing Manager

Four Pillars Hotels
Giannoulis Hotels Mr. Manolis Giannoulis

CEO

Giannoulis Hotels
Hotel La Scalinatella Antonio Moscovio

Manager

Hotel La Scalinatella
Hotel Orto dei Medici Giacomo Bufalini

General Manager

Hotel Orto dei Medici
Innfinite Hospitality Robert Gilmour

Senior Consultant

Innfinite Hospitality
Occupancy Marketing Mark Forrester

Founder & Managing Director

Occupancy Marketing
Royal Highland Hotel Indranil Banerjee

Regional Manager

Royal Highland Hotel
Sydney House Chelsea Pierre Martin

Revenue Manager

Sydney House Chelsea
The Old Bank Hotel Ben Truesdale

General Manager

The Old Bank Hotel
The Spires - Serviced Suites Craig Duguid

National Sales Manager

The Spires - Serviced Suites
Victoria Palace Hotel Michael E. Erwin

Director of Sales

Victoria Palace Hotel
Villa Foscarini Cornaro Angela Schiano

Sales and Marketing

Villa Foscarini Cornaro
Zeitgeist Vienna Andreas Purtscher

General Manager, Partner

Zeitgeist Vienna
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Latest News

Tuesday, April 18, 2017

Small Hotels Boost Business with Loyalty & Reward Programs

Loyalty and reward programs can help make up the difference between having average occupancy rates or a fully booked calendar. In fact, according to Phocuswright April 2015 report, (Dis)Loyalty and the U.S. Leisure Traveler, “62% of frequent travelers used hotel loyalty programs.” So, if the majority of travelers are taking advantage of these, shouldn’t your hotel be on board to offer one as well?

According to Cornell University’s School of Hotel Administration study, Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry, we also know that “the number of annual room-nights for each guest increased by nearly 50 percent,” and that “such frequent traffic resulted in noteworthy revenue gains per year—up 57 percent.”

Yet, small hoteliers often dismiss loyalty programs as tools of leverage for the already mass-marketed hotel chains. I’m here to dispel that rumor because there are many ways that independent properties can benefit; they just need to know where to start.

Here are four great ways small hotels can (and do) boost business with customizable hotel loyalty programs. Read More »

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Hotel Blog

Thursday, May 18, 2017

The Upside Of Independents

A handful of hotel owner and operators with varying portions of their portfolios represented by independent properties convened for a panel during the recent ILES (Independent Lodging Executive Summit) in Las Vegas and assessed the current market for non-branded assets.

Held at the Hard Rock Las Vegas, the event was co-produced by Hotel Interactive® and blended BITAC®’s one-on-one meetings format with the more traditional ILES trade show experience. In a panel entitled “Managing To Increase Asset Value,” the executives weighed in on everything from financing to best practices among independents.  Read More »

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Booking Tips

Compare your “Competitive Set”. Look at other hotels in your area. What offers do they have? Try to match or be competitive. If you provide us with names of other hotels nearby we can compare their GDS representation with yours.


Read all Booking Tips