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Friday, December 01, 2017

Most Consumers Still Rely on Travel Agents

Despite the rise of OTAs, mobile apps, and other digital booking tools, a recent survey of U.S. travelers found that a majority “are still highly dependent on advice from travel professionals,” according to an official with Travelport, which conducted the poll.

“You still want to go back to that trusted travel adviser you know,” Erika Moore, VP and General Manager-USA for Travelport, said during an onsite interview for Phocuswire. She noted the survey said travel professionals are still used by fully 72 percent of U.S. travelers, regardless of what other technology they may have at their fingertips.

Read Full Article Here http://www.travelmarketreport.com/articles/In-Battle-of-Online-Booking-Versus-Travel-Agents-Most-Consumers-Still-Rely-on-Agents