A full Hotel is a Happy Hotel

We use our experience
in every detail

We use our experience in every detail

Online training sessions

Online Training Courses

Sign up now to take part in our FREE “First Steps” online webinar training. These training sessions take part every month and are available in English, French or Italian.

Below is a list of dates and availablity for the next courses:

ENGLISH

Wed, Aug 23, 2017 10:00 AM - noon PM BST
Tue, Sep 26, 2017 3:00 PM - 5:00 PM BST
email sleno@navarinoservices.com to book

FRANÇAIS

Jeudi 27 Juillet 2017, 15h00
Jeudi 14 Septembre 2017, 15h00
email veme@navarinoservices.com to book

ITALIANO

Venerdì 21 Luglio 2017, 15.00 ora italiana
Martedì 5 Settembre 2017, 10.30 ora italiana
email lvarriale@navarinoservices.com to book

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Latest News

Tuesday, April 18, 2017

Small Hotels Boost Business with Loyalty & Reward Programs

Loyalty and reward programs can help make up the difference between having average occupancy rates or a fully booked calendar. In fact, according to Phocuswright April 2015 report, (Dis)Loyalty and the U.S. Leisure Traveler, “62% of frequent travelers used hotel loyalty programs.” So, if the majority of travelers are taking advantage of these, shouldn’t your hotel be on board to offer one as well?

According to Cornell University’s School of Hotel Administration study, Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry, we also know that “the number of annual room-nights for each guest increased by nearly 50 percent,” and that “such frequent traffic resulted in noteworthy revenue gains per year—up 57 percent.”

Yet, small hoteliers often dismiss loyalty programs as tools of leverage for the already mass-marketed hotel chains. I’m here to dispel that rumor because there are many ways that independent properties can benefit; they just need to know where to start.

Here are four great ways small hotels can (and do) boost business with customizable hotel loyalty programs. Read More »

Read our Latest News
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Hotel Blog

Thursday, May 18, 2017

The Upside Of Independents

A handful of hotel owner and operators with varying portions of their portfolios represented by independent properties convened for a panel during the recent ILES (Independent Lodging Executive Summit) in Las Vegas and assessed the current market for non-branded assets.

Held at the Hard Rock Las Vegas, the event was co-produced by Hotel Interactive® and blended BITAC®’s one-on-one meetings format with the more traditional ILES trade show experience. In a panel entitled “Managing To Increase Asset Value,” the executives weighed in on everything from financing to best practices among independents.  Read More »

Read more on Hotel Blog

Training

Online Training Courses

Sign up now to take part in our “First Steps” webinar.

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Booking Tips

Make use of being able to customise cancellation and guarantee policies for each rate. E.g. For setting up advanced booking rates where no cancellations are allowed, and full deposit is taken.


Read all Booking Tips