Long gone are the days when the hotel guest expects complimentary WIFI and a bottle of water on arrival. This is a fabulous article summarising what amenities are expected when staying in a modern hotel.
“It is a fact that within a modern and competitive environment, in order to achieve high levels of guest satisfaction, you need to focus on each guest’s personal needs and requirements. By offering personalized services and facilities within a modern and user-friendly technological room environment, your customers will feel completely satisfied, while you will manage to win their trust”!
Click here to see the full article, courtesy of Hotelier Academy