CUSTOMER SERVICE

Navarino Services is more than a technology-based company; every customer is totally supported and managed by a named Account Manager and our Customer Support Team, seven days a week.

The Team assess your requirements, offer consultancy and advice on best available options and provide both system support and expertise to ensure that the system delivers.

Our experienced implementation team provide a detailed and proactive set up, using the Hotel Information Pack and Central Reservation System (CRS) build completion template. Training is provided and supported by an ongoing, full quality, assessment process.

You will receive monthly tracking reports as well as a number of key revenue statistics. In addition, you can choose from a comprehensive list of reports ranging from Daily Tickers to Lost Room Revenue information.

 

CUSTOMER SUPPORT

We are focused on delivery and support; too often independent hotels are sold a promise and this is followed up with below average support. We understand that independent hotels are often short of staff or are under time pressure and unable to manage systems. We provide the support and guidance as a dedicated member of staff would, focused and knowledgeable, our business objectives are mutually aligned.

The Customer Support Team is available seven days a week to answer questions, handle problems, offer consultancy and advice on best available options, provide both support and excellent practical services to ensure that the system delivers.

 

Contact us to find out what we can do for your hotel

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